Support Center

Welcome to our Support Center, the resources below are designed to help customers navigate through issues with their systems. Many issues can be solved by reading our Frequently Asked Qustions (FAQ) section below. For more advanced issues we have our customer portal to schedule service and maintenance. For immediate issues we encourage all customers to contact our 24/7 support line at (845) 418-3577 option #4.

Phone

Follow the procedure below to receive 24/7 phone support from our technicians.

Portal

The Portal allows customers to book service appointments and read notes from from our visits.

Forms

Our simple online forms can be used to quickly make changes to your account.

Phone Support

  • Telephone : 845-418-3577

    1. Monitoring Center
    2. Sales
    3. Billing
    4. Service

    Fax : 1-855-600-3577

    Operators cannot provide any information without a valid address and password.

  • Monitoring Center: If you alarm has been activated, or you need to cancel a dispatch, or you need to put your system on test.

    Sales: If you have questions on a new product or would like to schedule a free site walk through.

    Billing: If you’re a current customer and have a question about your billing.

    Service: If your alarm panel is malfunctioning and you need technical support.


Customer Portal


Forms

New Account Setup
New customers can click on the link above to setup alarm system monitoring. This form must be completed before monitoring can be activated.

Request an Insurance Certificate
Customers can click on the link above to request an alarm system insurance certificate for proof of monitoring. This is typically sent to directly to an insurance agent.

Alarm Call List
Existing customers can click on the link above to change the alarm monitoring contacts and call order.

Alarm Codes
Existing customers can click on the link above to change the alarm codes for security and fire alarm systems.